Komorebi Sport Privacy Policy
Welcome to Komorebi Sport. We are committed to protecting your privacy and handling your personal data with transparency and respect. This Privacy Policy outlines how Komorebi Sport collects, uses, discloses, and protects your information when you engage with our services, including purchasing premium athletic apparel and equipment, specialized gear for trail running and adventure sports, participating in guided rainforest hikes and canopy tours, sports event organization and sponsorship, corporate team-building outdoor programs, and equipment rental.
1. Information We Collect
We collect various types of information in connection with the services we provide, which may include:
- Personal Identification Information: Name, postal address (2-15-8 Jingumae, Shibuya-ku, Tokyo, Tokyo, 150-0001, Japan), email address, phone number, date of birth (for age-restricted activities or services).
- Financial Information: Payment card details or other payment information when you make purchases for products or services. We do not store full payment card details on our servers; these are processed securely by third-party payment processors.
- Transaction Data: Details about products and services you have purchased from us, order history, and rental agreements.
- Health Information (for activities): For certain outdoor activities like guided rainforest hikes, canopy tours, or corporate team-building programs, we may request relevant health information (e.g., allergies, medical conditions) to ensure your safety and well-being. This information is treated with the utmost confidentiality and used solely for safety purposes.
- Usage Data: Information about how you interact with our online platform, products, and services. This includes device information, IP address, browser type, pages visited, time spent on pages, and referring URLs. We may use cookies and similar tracking technologies for this purpose.
- Communication Data: Records of your communications with us, including inquiries, feedback, and customer service interactions.
2. How We Use Your Information
Komorebi Sport uses the collected data for various purposes, primarily to:
- Provide and Manage Services: To process your orders for athletic apparel and equipment, manage your participation in guided tours and sports events, and facilitate equipment rentals.
- Ensure Safety: To assess health information for safely conducting outdoor activities and corporate programs.
- Customer Support: To respond to your inquiries, provide customer service, and address any issues you may encounter.
- Personalization: To personalize your experience on our online platform and recommend products or services that may be of interest to you.
- Marketing Communications: With your consent, to send you updates, promotional offers, and information about new products, events, or services. You can opt-out of these communications at any time.
- Analytics and Improvement: To analyze usage patterns, monitor the effectiveness of our services, and improve our website, products, and offerings.
- Legal and Security: To comply with legal obligations, enforce our terms and conditions, and protect the rights, property, or safety of Komorebi Sport, our customers, and others.
3. Legal Basis for Processing Personal Data (GDPR)
We process your personal data based on the following legal grounds:
- Consent: Where you have given explicit consent for specific processing purposes (e.g., marketing communications, health information for activities). You have the right to withdraw your consent at any time.
- Contractual Necessity: Where processing is necessary for the performance of a contract with you, such as fulfilling product orders, tour bookings, or rental agreements.
- Legal Obligation: Where processing is necessary to comply with a legal or regulatory obligation (e.g., tax laws, safety regulations).
- Legitimate Interests: Where processing is necessary for our legitimate interests or those of a third party, and your interests and fundamental rights do not override those interests (e.g., improving our services, preventing fraud, direct marketing unless consent is required).
4. Disclosure of Your Information
We may share your information with:
- Service Providers: Third-party vendors and service providers who perform services on our behalf, such as payment processing, shipping, IT support, analytics, and marketing. These providers are obligated to protect your information and use it only for the purposes for which it was disclosed.
- Activity Partners: In the case of guided tours and outdoor activities, relevant information (e.g., safety-related health data) may be shared with certified guides and instructors for your safety.
- Legal and Regulatory Authorities: When required by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- Business Transfers: In connection with or during negotiations of any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
We will not sell or rent your personal data to third parties without your explicit consent.
5. International Data Transfers
As Komorebi Sport operates globally, your information may be stored and processed in any country where we have facilities or where our service providers are located. By using our services, you understand that your information may be transferred to countries outside of your country of residence, which may have different data protection laws than those in your country. We take steps to ensure that your data receives an adequate level of protection in such jurisdictions.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, accidental loss, destruction, or alteration. These measures include encryption, access controls, and regular security assessments. However, no method of transmission over the internet or method of electronic storage is 100% secure.
7. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When we no longer need your personal data, we will securely delete or anonymize it.
8. Your Data Protection Rights
Depending on your location and applicable data protection laws, you may have the following rights regarding your personal data:
- Right to Access: Request a copy of the personal data we hold about you.
- Right to Rectification: Request correction of inaccurate or incomplete personal data.
- Right to Erasure (Right to be Forgotten): Request the deletion of your personal data under certain circumstances.
- Right to Restrict Processing: Request the restriction of processing of your personal data under certain conditions.
- Right to Data Portability: Request to receive your personal data in a structured, commonly used, and machine-readable format.
- Right to Object: Object to the processing of your personal data for direct marketing purposes or when based on legitimate interests.
- Right to Withdraw Consent: Withdraw your consent at any time where we relied on your consent to process your personal information.
- Right to Lodge a Complaint: Lodge a complaint with a supervisory authority if you believe your rights have been violated.
To exercise any of these rights, please contact us using the details provided below.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically for any changes. Any changes will become effective when we post the revised Privacy Policy on this page.
10. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Komorebi Sport
2-15-8 Jingumae,
Shibuya-ku, Tokyo,
150-0001, Japan